Frequently Asked Questions

Welcome to the Milano Signatur FAQ.

Below you’ll find answers to common questions about orders, payments, shipping, returns and refunds.

1. Where does Milano Signatur deliver?

We currently accept orders from customers in the United Kingdom and European Union.

Available delivery options and costs are shown at checkout based on your delivery address.

2. How can I place an order?

Simply browse our collection, select the product and options you want, add the item to your shopping bag and proceed to checkout.

Enter your delivery and payment information, review your order and complete your purchase.

You will receive an order confirmation by email after your order has been submitted.

3. What payment methods do you accept?

The payment methods available to you are displayed at checkout.

Depending on your location, available payment methods may include major debit and credit cards and supported digital payment services.

All payments are processed through secure payment systems.

4. Is my payment information secure?

Yes.

Payments are processed using secure payment systems provided through Shopify and/or our payment providers.

Milano Signatur does not have access to your complete payment-card details.

5. How long does delivery take?

Estimated delivery information is shown during checkout where available.

Delivery times can vary depending on your location, shipping method, order processing and circumstances outside our reasonable control.

For more information, please see our Shipping Policy.

6. Can I track my order?

Where tracking is available, tracking information may be sent to you after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

7. Can I change my delivery address after ordering?

If you need to change your delivery address, contact us as soon as possible at:

Support@milano-signatur.shop

We will try to update the address before your order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

8. Can I cancel my order?

If your order has not yet been dispatched, contact us as soon as possible and we will try to cancel it.

If the order has already been dispatched, you may need to follow our normal return procedure.

Customers in the UK and EU may also have statutory cancellation rights for online purchases, subject to applicable legal exceptions.

9. What is your return policy?

For most online purchases, UK and EU consumers generally have a 14-day cancellation period after receiving their goods, subject to applicable legal exceptions.

Products should be returned in accordance with our Return & Refund Policy.

For full details, please see our Return & Refund Policy.

10. Can I return a sale item?

Yes. Sale and discounted products remain subject to applicable consumer protection rights.

If an item is faulty, damaged, incorrectly described or otherwise does not conform to applicable legal requirements, your statutory rights remain unaffected.

11. How do I request a refund?

Contact us at:

Support@milano-signatur.shop

Please include your order number and explain whether you are requesting a cancellation, return or refund.

12. How long do refunds take?

Once a refund has been approved and processed, the time required for the money to appear in your account may depend on your bank or payment provider.

Refunds are processed in accordance with applicable law.

13. What if I receive a damaged or incorrect item?

Please contact us as soon as possible at:

Support@milano-signatur.shop

Include your order number and, where appropriate, photographs showing the damage or incorrect product.

We will review the issue and provide an appropriate solution in accordance with applicable law.

14. Can I exchange an item?

We may offer exchanges depending on product availability.

Contact us at Support@milano-signatur.shop and tell us which item you would like to exchange.

If an exchange is unavailable, you may have the option of returning the item and requesting a refund, subject to applicable conditions.

15. What should I do if my order hasn't arrived?

First, check your tracking information if tracking is available.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, contact:

Support@milano-signatur.shop

We will review the delivery status and assist you.

16. What happens if I enter the wrong address?

Please contact us immediately if you notice an incorrect delivery address.

We will try to correct it before dispatch.

If the order has already been dispatched, changes may not be possible. Additional delivery or reshipping costs may apply where permitted by law.

17. Do I have to pay customs or import charges?

For deliveries within the EU, applicable taxes and charges are handled according to the rules applicable to your order and destination.

Where an order is subject to customs duties, import taxes or other charges that are legally payable by the customer, those charges may be the customer's responsibility.

18. How can I contact Milano Signatur?

For any questions about products, orders, payments, shipping, returns or refunds, contact us at:

Support@milano-signatur.shop

We aim to respond to customer enquiries as soon as reasonably possible.

19. Where can I find your store policies?

You can find our store policies on the relevant pages of our website, including:

• Terms of Service

• Return & Refund Policy

• Shipping Policy

• Payment Policy

• Privacy Policy

• Legal Notice

• Contact Information

Thank you for shopping with Milano Signatur.