Shipping Policy

Shipping Policy

Last updated: 1 October 2026

At Milano Signatur, we aim to process and deliver every order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped and delivered.

This policy applies to customers purchasing from the United Kingdom and European Union.

1. Order Processing

Orders are processed after successful payment has been received and authorised.

We aim to process orders as quickly as reasonably possible.

Processing times may vary depending on order volume, product availability, weekends, public holidays and other circumstances.

If there is an unexpected delay affecting your order, we will make reasonable efforts to inform you.

2. Delivery Areas

We currently accept orders from customers in the United Kingdom and European Union.

Delivery availability and shipping options are displayed at checkout based on the delivery address provided.

Some remote locations or territories may have limited delivery availability.

3. Shipping Costs

Applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Delivery destination

  • Order size or weight

  • Shipping method

  • Promotional offers

  • Other applicable delivery conditions

You will be able to review the applicable delivery cost before placing your order.

4. Delivery Times

Estimated delivery times are displayed during checkout where available.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Strikes or industrial action

  • Transportation disruption

  • High order volumes

  • Other unforeseen circumstances

We will make reasonable efforts to ensure orders are delivered within the applicable delivery period.

5. Tracking

Where tracking is available for your selected shipping method, tracking information may be provided by email after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

Customers should use the tracking information provided to monitor delivery progress.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your:

  • Name

  • Street address

  • City

  • Postal code

  • Country

  • Contact details

If an incorrect address is provided and the parcel cannot be delivered, additional delivery or reshipping costs may apply where permitted by law.

7. Missed Deliveries

If you are unavailable when delivery is attempted, the carrier may leave the parcel in a safe place, with a neighbour, at a collection point, or arrange another delivery attempt, depending on the carrier's procedures.

Please follow the instructions provided by the carrier.

8. Lost or Delayed Packages

If your order appears to be delayed or has not arrived within the expected delivery period, please contact us at:

Support@milano-signatur.shop

We will review the delivery status and, where appropriate, contact the relevant delivery provider.

If a parcel is confirmed as lost, we will take appropriate action in accordance with applicable law.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible at:

Support@milano-signatur.shop

Where possible, please provide photographs of the packaging and the product so that we can investigate the issue.

Your statutory consumer rights remain unaffected.

10. Customs, Duties and Taxes

For deliveries within the European Union, applicable taxes and other charges will be handled in accordance with the rules applicable to the order and destination.

For shipments where customs duties, import taxes or other charges are legally payable by the customer, the customer may be responsible for those charges.

Customs procedures can cause delays that are outside our control.

11. Delivery to the UK

Orders delivered within the United Kingdom may be subject to applicable taxes and delivery charges as displayed at checkout.

We will provide the relevant delivery information before you complete your purchase.

12. Delivery Restrictions

Some products or destinations may be subject to delivery restrictions.

If we are unable to deliver an order to the address provided, we will contact you where reasonably possible and arrange an appropriate solution, including a refund where applicable.

13. Delivery and Consumer Rights

Nothing in this Shipping Policy limits your statutory rights as a consumer.

Where applicable, if an order does not arrive within the legally required delivery period, you may have rights to request delivery within an additional appropriate period or cancel the contract and receive a refund, subject to applicable law.

14. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible:

Support@milano-signatur.shop

We will make reasonable efforts to stop the shipment where possible.

If the order has already been dispatched, you may need to follow the return procedure described in our Return & Refund Policy.

15. Contact Us

If you have questions regarding shipping, delivery or your order, please contact:

Milano Signatur

Email: Support@milano-signatur.shop

We are happy to assist with delivery-related questions and order enquiries.

Thank you for choosing Milano Signatur.